Community Standards Key Performance Indicators

Community Standards Key Performance Indicators (KPIs) and Statistics

Number of Parking Tickets Issued

The number of parking tickets issued refers to the count of all citations generated for parking violations within the specified reporting period. This measure is important because it provides insight into parking compliance, identifies areas where regulations may need to be reviewed or enforcement adjusted and helps assess the effectiveness of parking management strategies. Tracking ticket volumes also supports planning, resource allocation and efforts to promote safe, accessible and well managed street and curbside spaces.

Parking ticket volumes have risen in recent years, driven by an increase in public complaints and a broader trend of people returning to in person work. As more employees commute and parking demand grows, both complaints and violations increase. Although no single factor explains the rise, the overall pattern since 2022 shows ticket volumes climbing in step with higher parking activity and greater pressure on available spaces.

Number of Resident Parking Complaints Investigated/Attended

This measure tracks the number of resident complaints that are investigated for parking violations related to traffic flow, public safety and community standards. Some investigations require multiple visits, reflecting the time and effort needed to verify concerns and ensure compliance. This measure is important because it helps identify areas where parking behaviour may be creating safety issues or disrupting neighbourhood quality of life, supports responsive enforcement and informs decisions about education, enforcement priorities and parking management practices across the city.

In 2025, parking complaints that were investigated and attended increased to 10,242. It is difficult to pinpoint the exact reason for this increase, as many factors can influence parking-related complaint volumes.

Number of Parking Ticket Reviews Completed

This measure tracks the number of parking ticket reviews completed annually. The service provides the public with a formal process to request a review when they believe a parking ticket was issued in error and it applies only to parking tickets issued under the City of Regina and Wascana Centre Authorities. This service is important because it ensures fairness and accuracy in parking enforcement, maintains transparency and offers residents a clear avenue to resolve concerns before a ticket proceeds to court.

In 2025, there was a very slight increase in the number of parking ticket reviews completed compared to 2024. As the number of parking tickets rises, it is expected that review volumes will also increase, since more tickets naturally result in more requests for clarification or dispute.

Number of Bylaw Enforcement Cases Managed

This measures tracks the total count of bylaw-related cases reported, opened or processed within the defined reporting period. It includes all cases regardless of status and provides insight into the overall demand for bylaw enforcement services. Monitoring this measure helps identify trends in community concerns, supports resource planning and reflects the volume and complexity of issues that require enforcement attention.

Case numbers declined in 2024 due to the deliberate reprioritization of public safety files and a temporary reduction in available resources. As the branch focused on higher risk issues, capacity for routine enforcement activities was reduced.

In 2025, case volumes increased significantly as a result of operational restructuring and the recruitment of additional officers. These changes strengthened overall capacity, allowing the branch to manage a greater number of files and respond more effectively to community needs.

Number of Bylaw Enforcement Inspections Performed

This measure tracks the total number of inspections and re-inspections conducted as part of bylaw enforcement activities within the defined reporting period. Inspections may originate from service requests submitted by the public or from proactive enforcement initiatives. Because most cases require multiple inspections and follow up visits depending on the complexity of the investigation, this measure reflects the overall inspection workload rather than the number of cases alone. This measure is important because it provides insight into enforcement demand, helps assess staffing and resource needs and supports understanding of the time and effort required to resolve bylaw concerns. It also assists in identifying trends, prioritizing enforcement activities and ensuring consistent service delivery across the community.

Each case type requires a different number of inspections and investigative steps depending on its complexity, the level of property owner compliance, the need for prosecutions and other contributing factors. As the City continues to focus on more complex enforcement cases, additional time and resources are required to complete thorough inspections, collect evidence and build prosecutable files. This increased level of investigative rigor supports improved health, safety and general amenity within neighbourhoods across the community.

Number of Bylaw Enforcement Case Types with the Highest Public Interest

This measure tracks the annual number of bylaw enforcement cases managed by the branch that receive the most public attention. These cases include issues such as overgrown vegetation, sidewalk snow removal, nuisance property demolitions and encampment responses.

The nuisance property demolition category captures all properties that are demolished by the City, demolished by property owners or brought back into compliance without demolition.

While this measure does not represent all bylaw case types, it focuses specifically on files that generate the highest public interest and have the greatest impact on community standards. Monitoring this measure provides insight into enforcement activity on issues that significantly influence neighbourhood appearance, safety and overall community expectations.

Snow removal case volumes are highly sensitive to annual weather variability, particularly fluctuations in snowfall accumulation and temperature patterns. In 2024, overgrown vegetation (OGV) cases were not a focus of enforcement due to a strategic reprioritization toward higher risk public safety files, including encampment responses and nuisance property demolitions. This shift ensured that limited resources were directed toward issues presenting the greatest immediate safety concerns within the community.

In 2025, to offset the increased operational pressures created by seasonal enforcement demands, including sidewalk snow removal and OGV enforcement, additional officers were deployed throughout the year. This staffing adjustment expanded capacity during peak seasons and improved the branch’s ability to respond to citizen complaints and maintain expected service standards.

Operational efficiencies continued to strengthen over the reporting period as a result of targeted process improvements. These improvements included reevaluating workflows, implementing streamlined case management practices and restructuring the branch to enhance focus on derelict and problem properties. The renewed emphasis on nuisance properties, supported by work aligned with the City’s North Central Revitalization Plan, has contributed to a measurable increase in enforcement activity and consistent growth in nuisance property demolitions year over year. Together, these initiatives have improved service delivery, increased responsiveness and advanced broader community safety and revitalization objectives

Number of Taxis Inspected

This measure tracks the total number of taxi inspections conducted annually. Taxi inspections in Regina ensure that every licensed taxicab meets required safety and operational standards. Vehicles must provide a valid SGI inspection certificate and be inspected by the City’s License Inspector to confirm safe mechanical condition, proper equipment such as sealed fare meters, in car security cameras and compliance with the Taxi Bylaw. These inspections are essential to protect public safety and support the efficient, reliable operation of Regina’s taxi industry.

The results show year over year increases in the number of inspections. This is partly due to more taxis returning to regular service and a general normalization of transportation activity following the pandemic. Inspection volumes also rise in response to public complaints, which generate additional follow up and enforcement requirements. Stabilized staffing levels have enabled the City to complete a higher number of inspections overall and improvements to tracking software have created efficiencies that further enhance inspection capacity.

Number of Animal Licenses Issued

This measure tracks the total number of animal licenses issued within the reporting period. Animal licenses include both cats and dogs. Monitoring this measure provides insight into pet ownership trends, compliance with licensing requirements and the effectiveness of efforts to support responsible pet ownership across the City.

Animal license volumes have shown a gradual decline in recent years, driven primarily by a slight decrease in annual renewals. While new licenses continue to be issued, the softening in renewal rates suggests that fewer pet owners are maintaining active licenses for their animals from year to year. In 2025, the City issued 12,891 licenses for cats and dogs, indicating continued participation in the licensing program; however, this number represents only a portion of the total cat and dog population in Regina.

Number of Business Licenses Issued

This measure tracks the annual number of residential business licenses and nonresidential business licenses issued to businesses operating from properties in Regina that are not assessed as commercial or industrial. Residential business licenses cover a broad range of homebased and nontraditional business activities, including professional services, personal services, artistic work, catering, daycares and light repair services. Nonresidential business licenses include pawn brokers, secondhand dealers, coin dealers and towing services; however, only the business license level is counted and individual operator or employee licenses for these activities are excluded.

Monitoring these licenses helps the City ensure compliance with zoning, safety and operational standards, protect consumers through appropriate health and safety requirements, and identify trends in small business activity that support planning, service delivery and economic development efforts.

In 2025, the number of business licenses issued decreased; however, this decline is primarily the result of Short-Term Accommodation licenses no longer being included in the annual total due to recent changes in the software used to manage licensing. These system updates will support more accurate tracking and reporting going forward. Although the total shows a slight reduction, overall compliance has improved, supported by increased enforcement efforts that have helped identify and address unlicensed businesses operating in the community.

Number of Short-Term Accommodation Licenses Issued

This measure tracks the annual number of short-term accommodation licenses issued by the City of Regina. A license is required for anyone renting out a room, part of a home or an entire residence for less than 30 days, including both principal residences and secondary properties which follow different licensing rules.

This measure is important because licensing ensures operators meet safety, zoning and operational requirements, supports enforcement of Regina’s Residential Short-Term Accommodation Licensing Bylaw and helps the City manage housing availability. Regina limits new secondary property licenses during periods of low vacancy to balance short term rental activity with long-term housing needs.

Prior to 2025, Short-Term Accommodation licenses were included within the overall business license counts, which is why only one year of data appears under the updated reporting structure. This shift reflects changes to the licensing software and reporting processes, and Short-Term Accommodation licenses are now tracked separately to provide clearer differentiation between categories of business activity.

The vacancy rate in the city remains below three per cent, which limits the eligibility of secondary properties to receive new Short-Term Accommodation licenses. Under these conditions, only applications from primary residents and renewals of existing licenses are being accepted. This constraint may continue to limit the number of new licenses issued in future years, depending on how vacancy rates evolve.

2476 Victoria Avenue
Regina, SK, S4P 3C8
306-777-7000