Volunteer hours fluctuate based on the number and types of programs, projects and services funded, as well as the methodology used by groups to track volunteer contributions. These variations reflect the diversity of funded initiatives and differences in how volunteer involvement is counted across organizations.

In 2024, volunteer hours increased to 24,356. The majority of programs and services funded through the grant program experienced a modest increase in volunteer participation. The most significant increases were seen among non-profit organizations receiving grants through the Culture Community Partner program, the Special Events Major program and the Community Association Phase Funding program. 

Facility utilization has steadily increased over time, driven by rising community demand and improvements in data-collection processes. Enhanced standardization and more accurate tracking have provided a clearer understanding of how spaces are used, while growing participation has resulted in consistently higher usage across facilities. 

In 2025, attendance saw a slight decrease, largely due to extended facility shutdowns at sites such as the Sandra Schmirler Leisure Centre. These extended shutdowns are becoming more common as facilities age, reducing overall availability and utilization. Outdoor pools, however, saw increased attendance, reflecting strong seasonal demand.

Taken together, these factors highlight both strong community engagement and the operational challenges associated with aging infrastructure, underscoring the need for informed planning and decision-making related to programs, scheduling and future facility investments. 

Utilization has remained consistently strong and has continued to rise year over year, reaching 89% in 2025. This growth reflects both sustained community demand and ongoing work to refine program offerings.

Registration trends, demand patterns and program evaluation data are regularly analyzed to identify what is working well and where adjustments are needed. These insights inform continuous improvements to program design and scheduling, helping ensure that spaces are effectively used and that programs remain aligned with community needs and expectations.

The Neil Balkwill Civic Arts Centre saw increased program registration following a targeted promotional effort to increase participation. Beginning in 2026, the introduction of an automated waitlist system will further improve efficiency by making registering for programs easier for both residents and staff. 

Since the program launched in 2020, the uptake of new participating First Nations has been strong, demonstrating early interest and the value of the Indigenous Wellness and Leisure program. By 2025, participation increased to 21 First Nations, reflecting continued momentum and positive engagement with the program.

As there are a finite number of First Nations communities surrounding the City, the program’s future focus will shift from rapid expansion to gradual growth and maintaining strong relationships with existing participating Nations. This approach supports long-term program stability, sustained participation and continued collaboration with Indigenous communities. 

Total attendance in adaptive recreation programs has been increasing year over year, with 4,481 participants registered in 2025. This upward trend reflects strong demand and continued interest in inclusive recreation opportunities. Growth has been supported by offering more programs, strategically scheduling and designing program options, and improving promotion and connections with organizations that support individuals with diverse abilities.

Adaptive program utilization data, participant surveys, program trend analysis and community feedback are regularly reviewed to ensure offerings remain high quality and responsive to participant needs. These insights help guide program refinement and support the ongoing development of accessible and meaningful recreation experiences for residents with diverse abilities.